A Hillrom service technician performs maintenance on a Hillrom bed

SmartCare™ Services

Equipment Maintenance and Repair


Your patients rely on our equipment to help keep them safe and comfortable. And you can rely on us to keep it in top condition. We’ll make sure your equipment gets the proper service so you can focus on your patients. With Hillrom SmartCare Service plans, you can:

  • Receive qualified support from competent Service Engineers
  • Maximize the life of your products while reducing downtime and interruptions in care
  • Provide a safe environment that complies with local and national accreditations and regulations
  • Access remote technical support, OEM replacement parts, documentation, special discounts and much more
A Hillrom service technician applies a green label to a VersaCare bed 
Customer service representatives help customers over the phone and online

Technical Support

24/7 remote support

When a product issue has you stumped, or your service team needs help with parts or repairs, our experts are here for you—24/7. Remote technical support is included with products still under warranty and service plans. (Fees may apply.)

  • For beds and stretchers, call 1800 445 576 or click here
  • For patient monitors, diagnostic cardiology and other Welch Allyn products,
    call 1800 445 576 or click here
  • For surgical tables, lights and pendants, call 1800 445 576 or click here