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A Hillrom service technician holds a tablet while inspecting a Centrella® Smart+ Bed

Beds and Stretchers

Explore our service offerings.

Protect your patients with proactive service solutions

For fewer interruptions, better patient care and peace of mind

Explore our service offerings

SmartCare™ Complete*

  • Includes on-site repairs with replacement parts and labour, plus preventive maintenance

SmartCare™ Prevention

  • Includes preventive maintenance or periodic inspections

* Available at the time of capital purchase or at the discretion of Hillrom

A Hillrom service representative inspects a Hillrom smart bed

POST WARRANTY SOLUTIONS AVAILABLE

SmartCare Prevention SmartCare Complete
Available at the time of capital purchase ✓ ✓
Available to add, during life of the equipment ✓ ✓*
Hillrom certified Service Engineer ✓ ✓
Scheduled preventative maintenance service report supplied ✓ ✓
Corrective maintenance, on site repairs, parts labour and travel costs   ✓
Genuine OEM replacement parts ✓ ✓
Service Plan preferred pricing on parts and service fees (if not covered under plan) ✓ ✓
Electrical safety testing supports compliance to AS/NZS 3551 standard ✓ ✓
Priority Service ✓ ✓

 

*Post assessment, at the discretion of Hillrom.

Why choose preventive maintenance?

With additional product features and technologies comes a greater need for thorough preventive maintenance. Explore some of the checks Hillrom technicians complete during preventive maintenance on a Centrella® Smart+ Bed. 

MATTRESS

SIDERAILS

SCALE SYSTEM

FUNCTIONAL CONTROLS

BRAKE & STEER SYSTEM

SAFETY FEATURES

References

1.  Hillrom customer results. Data on file.