St. Joseph Mercy Oakland, a 443-bed comprehensive, community teaching hospital in Pontiac, Michigan, is part of the CHE Trinity Health System and has been serving the local community for more than 85 years. The hospital and staff have earned a national reputation as leaders in Cardiology, Critical Care, Women’s Health, Orthopedics, Oncology, Radiology, Pain and Palliative Care, Patient Safety and Quality Care. While providing the best possible care to their patients, St. Joe’s nurses had been struggling with cumbersome legacy phones. Daily workflow was disrupted by “broken-loop” communication: missed calls, call-backs, and checking phone extensions that changed for each nurse with every shift.
Find out how St. Joseph Mercy Oakland solved their communication challenges by downloading the case study.
The use of Voalte smartphones has allowed for the elimination of overhead paging on the nursing unit, which makes for a much quieter environment for our guests.
Suzanne Livesey, RN, BSN Clinical Liaison-Nursing, Genesis Education Specialist, Clinical Informatics DepartmentSt. Joseph Mercy Oakland„